ITGS Case Study

Here are links that we'll be using for the rest of the year:

http://itgsopedia.wikispaces.com/Case+Study+2013+-+Paper+3

http://www.itgstextbook.com/case-study-2013-red-dragon.html

http://itgsonline.wetpaint.com/page/Case+Study+-+Red+Dragon+Taxi+Company+%28May+2013%29

 

And here's the Case Study itself: Go through it and list any words that you think you'll need to define. Write them as a comment to this post.

Dragon City has approximately 200,000 people in East Asia. One main taxi company is called Red Dragon Taxi Company. The owner's name is Yao Chu who's grandfather started the taxi company. The family run company has grown over the years and is now the leading taxi company in the city. There's only ten people working in the company. They manage the increasing number of po taxi drivers.

The demand for taxis in Dragon City is rising and the Red Dragon taxi company is expanding because of the increased economic growth in the area. The owner believe that an increased use of IT will make easier the expansion of po Red Dragon Taxi Company.

Current IT System
The company currently controls about 150 taxis from a small office in the center of the po city. The company has a set of networked computers in the office as well as landlines and mobile phone communications. Customers who ring for a taxi have their request answered by one of the controllers in the office. Then a taxi driver is contacted on their mobile phone from a list of free taxis. The driver calls in to be recorded as booked. This has caused many problems.

Taxi requests are recorded in a shared spreadsheet on the office network with one worksheets for each driver. It is po and cumbersome to use.

Drivers return at the end of the day to reconcile the jobs and money taken and it is entered into the spreadsheet.
Keeping track of expenses is becoming an issue.

Processing the data in the spreadsheet to analyze taxi performance has been an issue. Yao Chu's po son has been experimenting with a prototype database application to import the data on the spreadsheet and produce weekly taxi/driver performance reports and more accurate wage slips. Task has not been completed.

Increased business is causing problems with the current system not being able to handle the load. It is bringing dissatisfaction to the customers with longer response times.
The problems are creating difficulties for administration and threaten to undermine the expansion of the company, jeopardizing their market position.